To resolve this issue, associate the offline address book with a mailbox store by using the procedures below.
To associate the Offline Address Book with a particular mailbox store in Exchange Server 2003-
Start the Exchange System Manager.
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Expand the server and the storage group affected.
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Right-click the mailbox store and click Properties
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Click the General tab, and then click the Browse button that is on the right side of the Offline Address Book box.
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Enter an offline Address Book to associate with this mailbox store, and then click OK
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In the Exchange Management Console, expand Server Configuration, and then click Mailbox
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In the Database Management window, right-click Properties on the mailbox store.
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Click the Client Settings tab, click Browse, and then click the appropriate offline address book.
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Click OK two times to finish.